How to buy

FAQs

Our on-line catalogue is organized by PACK and PALLET.

PACKS are packages with a dimension of 40x40 cm. They contain a minimum number of items that varies in relation to the dimension of the product you choose. In most cases the bigger is the product, less number of items the pack contains.

A PALLET is a wooden structure of 1.00x1.20 m and it is used to charge and move big quantities. For this reason pallets have a number of items bigger than packs.

It is possible that the number of lids or caps does not match the number of jars or bottles. The reason is that a single type of closure fits with several types of containers, so we have estimated an average number of closures for each type of container. We don’t sell spare units.

E.g. If you need 20 pieces of Corinto 580, you can buy 2 packs of 12 pieces and you will have 4 pieces more.

There's no need to create an account before placing an order. You'll automatically create an account when you place your first order online.

Follow these steps to place an order:

  1. Find the items you want to purchase on Juvasa.com
  2. Add the items to your “shopping basket” (and make sure you included closures!)
  3. Click on “buy”.
  4. Sign In or create a new account. Enter a billing adress and a delivery address.
  5. Choose a mode of payment: credit card or bank transfer.
  6. Juvasa.com receives the payment.
  7. Juvasa.com prepares the order for delivery.
  8. The delivery agency picks up the order and delivers it.
  9. You can enjoy your product!

Note: Sorry, but we can't accept orders by phone. All orders by pack have to be made on our web page.

If you want to know our products’ prices per PALLET, please click on “REQUEST A COST ESTIMATE”, sign in and create your account. Your request will be immediately processed; you will receive our estimate within 24 hours. It will not include transportation charges.

If you are interested in our offer, please contact us at the following address: comercial@grupojuvasa.com

Contact us by phone, e-mail or physically with your area delegation. This allows you to pick up the merchandise directly at our stores if you wish, save on transportation and find the most requested packaging in your area.

Using the search bar at the top of any of our pages, you can search for whatever you're looking for. Enter a few words into the search box and we'll show you all the matching results. Keep in mind you can use natural word for your search and add products by using the “;” sign. (we are working to implement it in English).

Ej. tarros de cristal miel ; mermelada
botellas de cerveza ; cubo plástico; envase farmacia
botellas aceite blanco rosca

You can use the search box writing nutural words and adding products with “;” eg: botellas de aceite verde ; botellas de cerveza de 500 (it only works in Spanish at the moment)

When you find an item that interests you, click the name of the item to see its product detail page. Here you'll find more information about the item, including dimensions, weight, color, price and VAT.

If you are not sure about what you’re looking for, you can browse our on-line catalogue on the left side of the page. It is organized by sections and the containers are showed by use: Food and Juice, Wine and Champane, etc.

On the left side of each page you can find our on-line catalogue with all our products organized by sections and the containers showed by use: Food and Juice, Wine and Champane, etc.

Once you enter a section, you can make your search more specific using the filter on the top central part of the page. You can filter our products by capacity, mouth and color.

You can filter our products through the filter box on the top central part of each section.

If you are looking for products by PACK only, you can use the link on the upper right part of each section.

You can select our products by pack using the link on the upper left side of each section.

Images in our catalogue can show products already assembled (e.g. jars and caps, plastic seal and caps). So please check whether they are sold separately or not.

If you can’t find the product you need in Juvasa.com, please write us at comercial@grupojuvasa.com.

If you want to order an item from Juvasa.com, click the "BUY" button on the item's product detail page.

Once you've added an item to your shopping basket you can keep searching or browsing clicking “CONTINUE BUYING” until your basket contains all the items you want to order.

You can access the content of your shopping basket at any time by clicking the shopping basket button at the left side of any page of our website.

On the left side of the page you can find your shopping basket with the products you chose; it will allow you to go on exploring the web without losing your order.

Once you have all the items you wish to order click on “Process order”. You will be asked to identify yourself in order to purchase in Juvasa.com. If this is your first order, click on “I have not registered yet” to create a new account.

Create a new account if you don’t have one. Fulfill your e-mail and passworkd if you already have one.

Fulfill the information requested and keep special attention to your delivery address and contact details.

Get in touch with our online sale department calling +34 902 442 443, form Monday to Friday: 8a.m. to 2p.m. , and 4p.m. to 7p.m.
You can also reach us through the chat available on our web or sending an email at:Seguimiento-web@grupojuvasa.com

Please enter your name and tax ID number

Please fill in the delivery form:

Tell us where you want us to deliver your order. Remember to add the street name, the building number and the floor, apartment, unit or room number. Also remember to enter the postcode in the corresponding box.

We suggest you enter a valid phone number in the corresponding box so we can contact you if any problems arise during the delivery of your order.

Note: please bear in mind that in Spain the delivery service is not available for PO boxes, so we suggest you enter a postal address to avoid any problems with receiving your orders.

Delivery address vs. Invoice address:

During the purchase process we will ask you specify both the delivery address and the invoice address. Remember that your orders will be delivered to the delivery address you have provided and that the invoice of your order will indicate the invoice address.

For more information about the use of your data, please consult our legal notice

With Juvasa.com you can choose between two options to make your payment: through debit/credit card or via bank transfer. You can use all the common cards from our secure online-payment plateform.

If you choose to pay your order through bank transfer, you will receive an email with our bank account number at the Caixa bank, on which you will need to place the transfer. When you are filling the details of the transfer, please make sure you indicate the order number in the name of the transfer, so that we can identify it easily, and serve you in the best time.

For example: W13/1103

At juvasa.com we do not allow other modes of payment. You will not be able to pay by cheques, nor through payment on delivery.

You will receive an e-mail with a summary of what you asked for and under the page, in the same pdf, find our account number: 20 digits for national transfers and IBAN and SWIFT for international.

When your order is ready to be sent, an email will be sent to you with the summary of what you have ordered, saying that it is ready for collection by the delivery agency. In this email you will also be able to find the bill in the pdf format.

A paper copy of that same bill will come in an envelope within the package of your order.

It is important to understand that your email provider may treat our email as a spam, and send it directly to the bin, so that you may believe that we have not sent you the email. For this reason we suggest you check it before asking a duplicate of your bill.

If it has not reached your email, please let us know at comercial@grupojuvasa.com and we’ll send it within 48 hours.

Transport and delivery

Delivery time is 3 day maximum within peninsular Spain, and between 5 to 10 for international deliveries. This is counting from the moment we receive payment for the order.

If you pay through debit/debit card, the payment is immediate, whereas it may take a few days for a bank transfer, especially if your bank is located outside of the Spanish territory.


The transport agency gives us information about the whereabouts of your order from the day after it has collected it from our warehouse. You can call our customer service (link) from the day after we have received payment for the order to enquire about the state of your order.

When you receive your order please immediately check if it has reached you in perfect state ( as we deal mainly with glass product, you can easily check if it “sounds broken”). If there is an incident, please get in touch with us as soon as possible. This way it will make easier for us to send the complaint to the transport agency.

Incidents

If your order has arrived damaged or that what comes in the box is not what you have ordered, Juavasa engages itself to solving the problem, in line with the following conditions:

  1. You will have to get in touch with our customer service via email at commercial@grupojuvasa.com, notifying the incident within a period of 10 days after the delivery. You will have to specify the incident details, the order number number and attach pictures of the products in question and the label stuck on the plastic package.
  2. You will receive our answer in maximum 24 hours with our solution and the way to proceed.

juvasa.com refund policy

All products purchased through the www.juvasa.com website may be returned, under the following conditions:

  1. The customer has a right to cancel its purchase within a maximum of 14 calendar days from the date of delivery of the goods without any need for justification.
  2. The customer must communicate its intention to return the purchased product (or products), clearly stating this in an email to be sent to the Customer Service Department comercial@grupojuvasa.com , or to the following address V JUVASA SL, Av Andalucía s/n 41701, Dos Hermanas (Seville) requesting the return of the same.
  3. The products must be returned in perfect condition, fully protected in their original packaging, with all accessories and documentation.
  4. Refunds shall be arranged via a carrier directly to our address in Avenida de Andalucia s/n, 41700, Dos Hermanas with postage paid (borne by you), within a maximum of 14 days from the date on which you communicate your decision to return the item.
  5. Once the item has been received and checked at our facilities, we will forward an email to you requesting the account number. Following receipt of this information, a credit corresponding to the amount paid for the product, shall be issued to you within 72 hours.
  6. In the event of returning your item, we will refund all payments received, including delivery charges, within a maximum period of 72 hours: Refunds shall be processed using the same method used when paying for your purchase.
  7. Your right to cancel an order will not be applicable in the following cases:
  • Sealed goods which are not suitable to be returned due to hygiene or health and safety conditions after they have been opened following delivery.

Returns form

- F.A.O V JUVASA SL, Av Andalucía s / n 41701, Dos Hermanas (Seville), comercial@grupojuvasa.com.
- I hereby advise
(*) that I wish to withdraw from my (*)
sales contract in respect of the following product/provision
of service (*)
- Requested on/received on (*)
- Name of consumer and user or
consumer and users
 - User or consumer address
- User and consumer signature or of
users and consumers (only if this
 form is in paper format)"
- Date

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